“When we first started we were complete novices with using couriers, the team were extremely patient with us and even travelled up to our house to talk us through the way the system worked. This kind of customer support really is rare and was extremely appreciated. ”
Fulfilled and Flexible Parcel Service for Secret Shirt Co
Fulfilled and Flexible Parcel Service for Secret Shirt Co
Secret Shirt Co is a business built for football fans.
Customers simply visit the website, select their size and place an order. From there, Secret Shirt Co sends out a completely random football shirt from anywhere in the world — spanning all levels and leagues of the game.
Since launching in November 2020, the business has gone from strength to strength, selling close to 50,000 shirts and building a loyal community of nearly 300,000 followers across Instagram and Twitter.
Supporting Rapid Growth with Whistl Parcels
As the business scaled quickly, Secret Shirt Co needed a fulfilment and eCommerce delivery partner that could keep up with demand while remaining flexible.
Whistl Parcels have been brilliant since we started working together in Spring 2021. They’ve consistently fulfilled our requirements, and the team we work with has been fantastic — responsive, supportive and easy to collaborate with.
A Partnership That Goes Above and Beyond
We also want to give a special mention to our Account Manager. From the very first conversation about joining Whistl Parcels, he has gone above and beyond to support us. His proactive approach and dedication have made a real difference to our day‑to‑day operations.
He’s a real credit to the company, and Whistl Parcels are lucky to have him.