Expert UK Customs Clearance
We manage customs entries and clear your shipments quickly and efficiently through HMRC import procedures, reducing delays and keeping goods moving.
Freight Forwarding
We support inbound freight movements into Heathrow via air, sea and road‑rail connections through approved freight providers.
BIRDS Clearance
Our BIRDS (Bulk Import Reduced Data Set) capability streamlines high‑volume or consolidated imports for faster UK entry.
End‑to‑End Handling
We manage relabelling, proof of collection, container breakdown, storage and returns reporting, all included within a single managed service.
Onward Carrier Connections
We arrange connections to UK and international parcel, mail and haulage carriers, ensuring parcels are ready for final‑mile handover.
How it works
Pre‑Alert & Data Submission
You provide a pre‑alert and manifest including product values, commodity codes, VAT details and full item‑level data.
How it works
Arrival Into the UK
Goods are transported via air or sea, with approved road and rail connections, arriving into the UK through Heathrow.
How it works
Customs Record Creation
While goods are in transit, we create the customs records and manifests, automatically calculating duties and taxes for each shipment.
How it works
UK Customs Clearance & Storage
Shipments are cleared through UK customs under a duty deferment account and stored at our internal facility before moving to local Heathrow‑based storage where required.
How it works
Duties, Taxes & Compliance
All customs entries are managed on your behalf, with duties and taxes invoiced by Whistl Parcels and paid by the trading customer.
How it works
Final‑Mile Delivery
Parcels are handed over to trusted delivery partners and delivered to their final destination through our UK and international multi‑carrier network.
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“We have a strong working relationship and always work collaboratively to find solutions and improve our customer experience. The team consistently demonstrates a deep understanding of our brand values, enabling them to deliver tailored solutions that align to our vision.”
“The team have always strived to assist us in reaching a resolution. It is refreshing to work with a team that is commercially driven, but who genuinely seem to care about our business and its success. ”
“We would have to employ at least three additional customer service advisers of our own to manage the carriers. That’s a big saving for a business like ours. We really do see Whistl Parcels as an extension of our own business, and we have spent the last three years further integrating and refining the customer service team to create more efficiencies and strengthen our proposition.”
