Expert UK Customs Clearance
We manage customs entries and clear your shipments quickly and efficiently through HMRC import procedures, reducing delays and keeping goods moving.
Freight Forwarding
We support inbound freight movements into Heathrow via air, sea and road‑rail connections through approved freight providers.
BIRDS Clearance
Our BIRDS (Bulk Import Reduced Data Set) capability streamlines high‑volume or consolidated imports for faster UK entry.
End‑to‑End Handling
We manage relabelling, proof of collection, container breakdown, storage and returns reporting, all included within a single managed service.
Onward Carrier Connections
We arrange connections to UK and international parcel, mail and haulage carriers, ensuring parcels are ready for final‑mile handover.
How it works
Pre‑Alert & Data Submission
You provide a pre‑alert and manifest including product values, commodity codes, VAT details and full item‑level data.
How it works
Arrival Into the UK
Goods are transported via air or sea, with approved road and rail connections, arriving into the UK through Heathrow.
How it works
Customs Record Creation
While goods are in transit, we create the customs records and manifests, automatically calculating duties and taxes for each shipment.
How it works
UK Customs Clearance & Storage
Shipments are cleared through UK customs under a duty deferment account and stored at our internal facility before moving to local Heathrow‑based storage where required.
How it works
Duties, Taxes & Compliance
All customs entries are managed on your behalf, with duties and taxes invoiced by Whistl Parcels and paid by the trading customer.
How it works
Final‑Mile Delivery
Parcels are handed over to trusted delivery partners and delivered to their final destination through our UK and international multi‑carrier network.
“Whistl's technology has given us the flexibility to offer multiple carriers and return methods, providing a significantly improved experience and greater choice for our customers. The integration process was smooth from start to finish, and we were supported throughout by an exceptionally dedicated and knowledgeable account manager. We have been extremely pleased with both the service and support provided by Whistl and look forward to continuing our successful partnership for many years to come.”
“I’ve been working with Whistl Parcels for all our shipping needs, and they’ve been an invaluable partner. Their reliability, attention to detail, and quick response times make the entire shipping process seamless and stress-free. Whether it’s domestic or international shipments. The Account Manager’s service is excellent he’s always available to address any concerns.”
“During the initial launch period we had dedicated care from the regional area manager to ensure the transition to the new service ran smoothly. The communication we received was brilliant. After the initial transition period we had a dedicated account manager who deals with all our queries promptly and a customer administrator who is very proactive ensuring the right consumables and collection times are in place. The relationship is brilliant and long may this continue. ”
