“We have a strong working relationship and always work collaboratively to find solutions and improve our customer experience. The team consistently demonstrates a deep understanding of our brand values, enabling them to deliver tailored solutions that align to our vision.”
“The team have always strived to assist us in reaching a resolution. It is refreshing to work with a team that is commercially driven, but who genuinely seem to care about our business and its success. ”
“We would have to employ at least three additional customer service advisers of our own to manage the carriers. That’s a big saving for a business like ours. We really do see Whistl Parcels as an extension of our own business, and we have spent the last three years further integrating and refining the customer service team to create more efficiencies and strengthen our proposition.”
“Whistl's technology has given us the flexibility to offer multiple carriers and return methods, providing a significantly improved experience and greater choice for our customers. The integration process was smooth from start to finish, and we were supported throughout by an exceptionally dedicated and knowledgeable account manager. We have been extremely pleased with both the service and support provided by Whistl and look forward to continuing our successful partnership for many years to come.”
“I’ve been working with Whistl Parcels for all our shipping needs, and they’ve been an invaluable partner. Their reliability, attention to detail, and quick response times make the entire shipping process seamless and stress-free. Whether it’s domestic or international shipments. The Account Manager’s service is excellent he’s always available to address any concerns.”
“During the initial launch period we had dedicated care from the regional area manager to ensure the transition to the new service ran smoothly. The communication we received was brilliant. After the initial transition period we had a dedicated account manager who deals with all our queries promptly and a customer administrator who is very proactive ensuring the right consumables and collection times are in place. The relationship is brilliant and long may this continue. ”
“Whistl Parcels' proactive nature enhances our customers’ delivery experience and has taken the pressure off our staff, thanks to their innovative SMART Notifications platform, which identifies sequences of scan events such as bad addresses and then generates a ticket for Whistl Parcels' customer service team to rectify potential issues before they become a real problem. Ensuring our customers’ expectations are at least met and often exceeded has been instrumental in us achieving 100% positive feedback on our eBay store.”
“We see Whistl Parcels as a long-term partner to help us keep offering our customers different delivery options at competitive prices for our customers. Our partnership has already undertaken significant evolution in 2021, with a flexible approach to the multi-carrier system allowing us to utilise courier networks based on service levels during peak times. The logistics market is undergoing a lot of change, so the flexibility and range of options Whistl Parcels offers will likely be crucial in the future. As a general surplus food store, in the future, we would like to help further people access surplus food and make it normal for people.”
“Whistl Parcels have one of the most diverse product offerings for domestic shipping in the UK. This is only made better by the strategic-minded account managers who provide constant advice on choosing cost-effective options that simultaneously improve the customers buying experience. We’re confident we will move a sizeable amount of our post over in the coming months as they continue to be cost-effective, innovative with services, and have market-leading account managers who take a long-term stance in building partnerships with businesses.”
“We have received fantastic support throughout our customer journey. Their team have been friendly, helpful and communicative, and consistently demonstrated their understanding of the needs and intricacies of our business. They have pre-empted cost-savings for us, and presented solutions that make sense for us, and have always been there for reliable and helpful support.”
“Lorries are being sent to collect all those grüum goodies. Quite literally truckloads winging their way to our fabulous customers. Always, top work from the team keeping those orders rolling out the door.”
“Whistl Parcels supplied direct contact with our development team on each occasion and worked with us to integrate seamlessly with each other’s systems. From start to finish there were no interruptions to production. Transport solutions are flexible, with communications down to depot level. Dedicated Account and Customer Services Managers. We have found Whistl Parcels to be supportive and careful in listening to our needs.”
“When we first started we were complete novices with using couriers, the team were extremely patient with us and even travelled up to our house to talk us through the way the system worked. This kind of customer support really is rare and was extremely appreciated.”
“Whistl Parcels have made Footballhers life so much easier with their multi carrier approach. Especially as we scale we can have confidence that our customers expectations and standards with delivery’s do not slip and are kept at the level.”
“Whistl Parcels is highly forward-thinking and sees customer-driven developments such as this as an opportunity of mutual benefit, and will be rolling out this offering to other customers in the future.”
“Whistl Parcels' proactive approach has improved our delivery performance, marketplace seller status and customer feedback. It has taken a lot of weight off our customer services team, who now spend less time trying to find parcels and more time focusing on running the business.”
“Highly proactive, Whistl Parcels' Sales, Customer Service and Account Management teams will always reply promptly with either a call or email and will keep us updated with the outcome of the query.”
“We couldn’t be happier with Whistl Parcels, they’re specialists who save us so much time.”
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