Research and Insights
Smarter eCommerce, Delivery and Consumer Trends
eCommerce in 2026: The Search for Clarity and Convenience
Online shopping is changing fast, and eCommerce in 2026: The Search for Clarity and Convenience explores what’s driving that shift.
From clear returns policies to GenAI, social commerce and mobile‑first habits, shoppers are looking for transparency and control. Discover the key eCommerce trends shaping buyer behaviour across age groups and shopper types—and what your brand needs to act on now.
Where’s Open for Business?
Cross‑border eCommerce is booming. Trade shocks and policy changes, such as the Trump tariffs, the introduction of the Windsor Framework, and the implementation of the EU Import Control System 2, are creating new challenges for UK online retailers and brands.
This guide highlights the biggest cross‑border growth opportunities and offers practical advice on how to successfully navigate today’s most pressing hurdles.
How to Manage eCommerce Returns
As online shopping continues to grow, so do returns. We explore the latest consumer trends, the impact on retailers, and practical strategies to reduce costs while protecting profitability.
Discover how to cut the number of returns - and boost revenue and customer satisfaction at the same time.
The Importance of Parcel Tracking
Consumer shopping habits have changed. As more people shop online, parcel volumes have increased—and so has the need for reliable, real‑time tracking.
We look at why parcel tracking now plays a crucial role in customer confidence, delivery experience and brand trust.
