End‑to‑End UK Delivery
We manage your items from international collection to UK delivery using a wide network of parcel and mail carriers.
Customs Clearance & Gateway Handling
Our teams manage clearance entry, Gateway processing and duty submissions on your behalf, helping avoid UK border delays.
Heathrow ETSF Facility
Your goods are processed through our[GM2.1][GM2.2] secure, Border Force‑approved ETSF near Heathrow Airport for compliant import handling.
Reduced Delays & Smoother Imports
We minimise processing delays by managing customs, Gateway clearance and handover to UK carriers.
Single Point of Contact
Work with one partner instead of managing multiple carriers and clearance agents — saving time and cost.
Dedicated Expert Support
Benefit from expert account management, integration support, and guidance on VAT, customs and import duties.
How it works
Prepare & Despatch
Prepare your items with labels, manifests, pre‑alerts, values, commodity codes and VAT information, then arrange air or sea movement into Heathrow (LHR) via an approved freight provider.
How it works
We Collect & Transfer
We collect your prepared shipments, create the necessary customs documentation and transfer goods into our secure, approved ETSF.
How it works
We Sort & Clear Customs
At our ETSF, we sort your goods and complete all customs entries using our duty deferment account.
How it works
We Prepare for UK Delivery
Once cleared, items are scanned, validated and made ready for handover to one of our trusted UK carrier partners.
How it works
Delivery to Your Customer
Our UK team manages the final delivery process end‑to‑end, ensuring parcels reach your customers efficiently and reliably.
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“We have a strong working relationship and always work collaboratively to find solutions and improve our customer experience. The team consistently demonstrates a deep understanding of our brand values, enabling them to deliver tailored solutions that align to our vision.”
“The team have always strived to assist us in reaching a resolution. It is refreshing to work with a team that is commercially driven, but who genuinely seem to care about our business and its success. ”
“We would have to employ at least three additional customer service advisers of our own to manage the carriers. That’s a big saving for a business like ours. We really do see Whistl Parcels as an extension of our own business, and we have spent the last three years further integrating and refining the customer service team to create more efficiencies and strengthen our proposition.”
