Lintbells Gain Scalability and Growth with Daily Despatches

Lintbells (Home of YuMOVE) are a global, pet-loving community, dedicated to ensuring all dogs and cats live an active life – for life.

As the business continued to grow, Lintbells needed a logistics partner that could scale with them, while consistently delivering against their most important metric: customer SLAs.

The Challenge: Scalability, Automation and Cost Certainty

“Fundamentally, our challenge was locating a partner that could remain agile, yet consistent to deliver our key business metric, customer SLAs.”

For Lintbells, finding the right partner meant more than simply moving parcels. Their requirements were clear:

• A dedicated account manager to ensure consistency and accountability

• Seamless carrier integration to automate shipment creation and label printing

• A tracked delivery solution for customers

• Reduced exposure to Royal Mail price increases

• A partner flexible enough to support a rural warehouse location

The Solution: A Scalable Partnership with Whistl Parcels

Whistl Parcels worked closely with Lintbells to design a solution that supported both current demand and future growth.

“Whistl Parcels have been able to collect from our rural site on larger vehicles, removing multiple daily collections. This meant our warehouse team could pick for longer shifts, reducing our customer SLA times.”

A dedicated integration team supported the onboarding process, giving Lintbells confidence that the partnership would deliver long-term value.

The Results: Improved Despatch Times and Warehouse Efficiency

Since launching with Whistl Parcels, Lintbells have seen measurable improvements across their operation:

• Later order cut-off times, allowing customers to order later and receive parcels faster

• Improved performance during peak trading periods, supported by larger, more suitable vehicles

• A switch from Yorks to Magnums, delivering a 40% space saving on the warehouse floor

• More flexible collection schedules, including later and weekend collections

• Over 40 hours per week saved by removing manual processes through system integration

“Overall, the offering provided has delivered for our customers and improved our daily despatch times.”

A Relationship Built on Communication and Care

The transition to Whistl Parcels was supported by a structured launch process, including hypercare during the initial phase.

“During the initial launch period we had dedicated care from the regional area manager to ensure the transition ran smoothly. The communication we received was brilliant.”

Following launch, Lintbells benefit from:

• A dedicated account manager for day-to-day support

• A proactive customer administrator ensuring collections and consumables are always aligned

• Ongoing flexibility to support changing volumes and operational needs

“The relationship is brilliant and long may this continue. Mark and Andy were fantastic throughout the set-up, working at the speed we needed to deliver scalability, customer experience and growth.”